At PVLKRA items barring jewelry and watches are exchangeable (excluding delivery charges) provided they are in accordance with our Exchange Policy.

Exchange request shall be only addressed if initiated within 3 days after the delivery is made.

To arrange your exchange, simply use our ‘Contact Us’ to reach our customer care.

Items to be exchanged must be shipped with proper packaging along with the order number and paid label to 9K, Empire Center, Lahore, Pakistan.

Only sealed and/or with tags articles are exchangeable.

Products purchased on-sale and/or on promotional offers are non-exchangeable.

Used and damaged goods cannot be accepted for exchange.

Please note, exchange request for items not found in original condition cannot only be declined but future transactions shall be denied as well.

Currently, no return policy is applicable to any goods purchased.