How can I know the details of my order?
Your order status will be notified to you by email. You can also see the tracking information of your package by clicking on ‘Track My Order’.

What should I do if I forget my password?
Go to our sign in page and click on ‘Forgot my Password’. You would then receive an email to reset your password.

Would I be able to change the color, size, style or quantity of my order once submitted?
When you place your order, we cannot make any changes to it. However, if you wish to increase the quantity or variety, you can send us another order.

How can I find my perfect size?
PVLKRA offers you a selection of most sorted brands from Europe, US and UK, and the sizes vary accordingly, therefore, you can find your measurements on the size charts given on each product page. Moreover, you can also contact us to help you find your perfect size.

Is there a possibility of delay in order delivery?
At PVLKRA, we work with most sorted international luxury and premium brands and make sure to deliver them at your doorstep within 15 business days. However, if there is a slight delay, you shall be notified by an email and we will get your order to you as soon as possible.

What are the methods of payment acceptable at PVLKRA?
We accept all Visa and Master cards including American Express.

What currency can I pay in?
Currently Euro, USD and PKR are acceptable for transactions. Please select your currency preference on the footer.

How much will I be charged for shipping?
Shipping charges are conditional to the weight of your order and its destination. You would be able to see the cost of shipment/delivery at you the checkout.

Do I need to pay taxes and duties?
Final purchase price includes all applicable taxes and duties which means you do not have to pay any additional cost.

Would I receive multiple items ordered in a single shipment?
If your order comprises of products from different brands, you may receive them in multiple shipments but no extra delivery cost will be charged.
What if my delivery address changes after I place the order?
Once your order is submitted, regrettably we might not be able to make any changes. However, you may inform us via ‘Contact Us’ and we would let you know if it is possible to deliver to your changed address.
How can I get style and size consultation from PVLKRA?
We are here to offer you information and advice on styles and size guide best suitable for you along with latest trends. Simple write to us by using our ‘Contact Us’ section and benefit from our customized client service.